Thank you for visiting my website. I would like to let you know what kind of information I collect from you when doing so, how I use that information and why.
Who Am I?
sandstonecastles is the trading name of Denise Strohsahl, a marketing consultant for small business owners based in Edinburgh, and who I mean when I talk about ‘I’. I have been doing this since March 2010 and my office is at Hill Street Design House, Studio 10, 3 Hill Street, EH2 3JP Edinburgh. You can reach me either via phone at 07780 941 932 or by email.
Data I collect
I’m very pleased that you have found my website. I write copy and provide content that is of value to you and tells you more about myself, my business and how I can help you.
But I can’t be sure if this is actually working, which is why I use Google Analytics & Webmaster tools, GoSquared and Hotjar to monitor visitors to my website like yourself. Thanks to cookies I can see how you found out about me, what page you visited before you got to my site and which pages you have a look at browsing my site. If you don’t want me to be able to see all this, you can disable cookies in your browser.
Data I don’t collect
It’s important to me that you know that I don’t collect any personal data like your email address while you’re visiting my website. Unless you give me your email address when filling out my contact form, I won’t have your details.
In general, I don’t do the hard sell or cold calling. I prefer very much to create meaningful connections with the people I work with, based on trust, transparency and honesty.
If you get in touch and ask me to arrange a meeting or for some more information about my services, I will keep your email address or phone number to reply to your request.
I will only add your details to my UK-based accounting database (Freeagent) when you have explicitly agreed to work with me and get your first invoice.
My clients usually pay me by BACS or direct transfer, so I only know what the bank tells me about you: the name of the person or company who paid me, how much money has been paid in and ideally the reference number from my invoice. That’s it.
The data I hold will never be sold or shared with others; not for selling to you, do research nor for any other purposes.
Any information I hold from you is strictly confidential. Only secure and reliable software (e.g. MacOS X, iOS, Dropbox) as well as the most secure passwords are used to store your data. My hard drives and backup drives are all encrypted and password protected and I am the only one who can export or download data for backups.
When it comes to the software solutions I’m using, I prefer British companies or at least UK/EU-based servers. Some of your data is held in the US (Apple iCloud & Dropbox), some in the UK/EU (Freeagent). I have made sure that all those services comply with appropriate security standards which I’m checking regularly.
As required by HMRC, I keep client data for 5 years after completion of our business relationship.
If we don’t end up working together, I will keep your data for up to 12 months after our last contact before I delete it.
Want to find out what data I hold on you?
Get in touch and give me your name, email address(es) to find out what information I hold about you (I know, it sounds counterintuitive!). I will search my data and send you an overview of what I have and can remove you from my customer database if you wish.