The Edinburgh-based tour operator Wind & Cloud Travel approached me to help them gear their marketing up for the future.
They were looking to grow their customer base and get a solid marketing strategy in place to target the German-speaking market with individual and small, bespoke group tours around Scotland.
After establishing a marketing strategy & plan, I supported the company with their day-to-day marketing activities.
Industry:
Tourism
Date:
since February 2013
Services:
Strategy, digital marketing, award marketing, copywriting
Target group & market research
Exploring ways to attract new business & markets
Evaluating & improving existing marketing
Re-design* & on-page search engine optimisation (SEO)
Campaign for sustainable business awards
Establishing a regular email newsletter to (potential) clients
Engaging with existing & potential clients
Ongoing marketing support including copywriting
*In collaboration with web developer Kate Amann.
The Results
One of our first projects was to re-design the existing website, achieving a traffic increase of 186% within two years. Additionally, a regular customer newsletter has so far increased web traffic from email by 483%, driving sales & repeat business.
A campaign for sustainable business awards in 2014 resulted in four nominations and 3 wins, including the prestigious VIBES Award for Best Micro Business.
Implementing our social media strategy increased Facebook likes by 300% within the first four weeks, improved follower engagement by 79% and developed a 133% increase in reach. Web traffic from social media channels grew by over 35% in that time.
What the Client Says
“From the very beginning Denise supported us with professional marketing advice. Her excellent consulting, vast network of helpful contacts and creative strategies are a valuable asset. And the best: Denise is dedicated to her work and 100% reliable.”
Katja Wündrich
